How can we help?
Have a question about your account, an order, or getting connected? Check the FAQ below or reach out — we're happy to help.
Reach the team directly
Frequently asked questions
How fast are keys delivered?
Instantly. As soon as your wallet payment clears, your access key appears in your dashboard under “My Keys” — ready to copy and connect.
How do I add funds to my wallet?
Go to Dashboard → Wallet, choose or enter an amount, and pay securely with crypto. Your balance updates automatically the moment the payment confirms.
What payment methods do you accept?
We accept a wide range of cryptocurrencies (USDT, BTC, and more) through our secure payment gateway. Funds are added to your wallet, which you then spend on any product.
My payment went through but my balance didn't update. What now?
Crypto confirmations can occasionally take a few minutes. If your balance still hasn't updated after 15 minutes, contact us with your order details and we'll sort it out right away.
Can I get a refund?
Because proxy keys are delivered instantly and are unique to you, orders are generally non-refundable once a key has been issued. If something went wrong with your order, reach out and we'll make it right.
Do you offer replacements for non-working proxies?
Yes. If a key you purchased isn't working as described, contact support with your order ID and we'll investigate and replace it where appropriate.